A story of a customer who found something in their delivery food but still gave a 5-star rating and merely asked the restaurant owner to be careful has come to light.
On the 9th, a post titled ‘A Customer for Whom I am Very Sorry and Grateful’ was uploaded to the self-employed community forum ‘Because I am a Boss.’
Mr. A, who runs a Tteokbokki (spicy rice cake) shop, explained, “There was a disturbing object in the food we delivered, which looked like a hair or an eyelash. The customer uploaded a photo of this and gave us a 5-star review.”
He added, “I tried to call them, but they did not answer, so I left a message on the safe number,” and attached a screenshot.
Mr. A apologized to the customer, saying, “I am very sorry. All of our staff always wear hats and are careful when preparing food, but it seems like something from our clothing got into the food. I am very sorry for causing inconvenience during your precious mealtime. If you are okay with it, I would like to process a refund.”
Customer B responded, “I didn’t ask for a refund. I sent this to tell you to be careful. I enjoyed the food.”
Mr. A said, “I am relieved that you enjoyed the food. Thank you for your understanding and for leaving a review. Please let us know if you have any requests next time you order.” To this, B responded, “It’s okay. I will order Tteokbokki again when I crave it. Have a good evening.”
Netizens who heard Mr. A’s story commented, “What a heartwarming customer,” “If only all customers were like this, it would be wonderful,” and “When you meet a customer like this, the world seems a kinder place,” praising B’s actions.
By. Kim Dong-Hyun
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