U.S. authorities are investigating Delta Air Lines for handling thousands of flight cancellations due to technical malfunctions.
On July 23, U.S. Secretary of Transportation Peter Buttigieg announced on social media that an investigation had been initiated to ensure Delta Air Lines complies with laws and takes care of passengers amid widespread disruptions.
This decision pressures Delta Air Lines, which had already announced that cancellations were expected to continue through the week.
Delta Air Lines’ prolonged recovery period stems from an outage that influenced its internal systems, which manage numerous flight and crew changes.
As a result, Delta had trouble fully aligning its crews and aircraft.
Following an outage caused by CrowdStrike last Friday, which affected systems across various industries worldwide, most airlines resumed normal operations over the weekend. However, Delta was the U.S. carrier most severely impacted by the incident.
On Monday, Delta announced that they were working around the clock to restore operations, relying on Microsoft’s Windows operating system. They noted that a software bug affected the system used by over half of global IT companies.
According to the tracking service FlyAir, Delta has canceled 430 daily flights, representing 12 percent of its regular schedule. The total number of flights has increased to approximately 5,400.
Customers have taken to social media to voice complaints about canceled and rescheduled flights, lost luggage, and the lack of food and hotel vouchers.
Meanwhile, Delta’s stock price has fortunately only experienced a slight decline.
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