① Guest Requests That Baffle Hotel Staff
These days, ‘staycations,’ where people spend time and rest at a hotel, are gaining popularity as a new form of travel. Even without doing anything, lying in a clean hotel room and using the amenities can feel like a vacation. The sight of the soft bed and pristine bedding in a hotel room is always inviting. Just lying on the bed can feel like all your fatigue is melting.
Today, we will introduce some of the most absurd complaints hotel staff have encountered. Some guests have made such bewildering requests that the hotel staff were left in a difficult situation. ‘Skyscanner’ surveyed 400 hotel workers worldwide. One employee working at a hotel in Mayfair, London, cited a guest who complained about being unable to see the sea. Since London is a city in the southeastern part of the UK, there’s no sea view from any hotel.
Another staff member revealed that a guest requested a refund because their pet dog didn’t like the hotel. Other complaints included “the bed sheets are too white,” “the ice cream is too cold,” “the bathtub is too big,” “there’s no steak on the vegetarian menu,” and “my parents didn’t get a honeymoon suite.” These complaints left the hotel staff flabbergasted.
② Frequent Complaints After Room Check-in
Guests who stay in a hotel for a few days often request room cleaning. Some guests complain to the hotel if the room is not cleaned when they return from a short outing. Hotel staff deal with this type of complaint at least once a day.
However, they explained that they couldn’t immediately proceed with the cleaning as soon as requested. Due to the scheduled cleaning of rooms, guests may have to wait at least 3 to 4 hours.
Some guests strip the pillow covers and bed sheets after requesting cleaning. The hotel does not change pillow covers and bed sheets every day. It increases their workload. If you want them replaced, it’s recommended to notify the front desk in advance or leave a note where the cleaning staff can see it.
When traveling with a group, most people request rooms on the same floor. However, it can be difficult to accommodate if you don’t request this when making the reservation and instead ask on the day of. Even if you’re traveling with a group, they can’t necessarily give you rooms on the same floor or nearby if the rooms have already been assigned.
A booklet in the room introduces how to use the hotel. It includes rules that guests should check when using the hotel. Some guests often call the front desk without reading the booklet in the room. It’s better to check the leaflet before asking the hotel staff.
③ Types of Troublesome Customers, According to Hoteliers
The types of troublesome customers pointed out by hoteliers also caught our attention. These are guests who demand unreasonable services. A significant number of guests request room upgrades at check-in.
They booked a standard room but brazenly demanded a better room. They don’t want to pay an additional fee but want to use a better room. Hoteliers have named this type of guest as the worst.
Some guests demand unreasonable compensation from the hotel. They blame the hotel for accidents caused by their own mistakes and request compensation. One guest demanded compensation from the hotel because their child slipped while running around in the hotel room.
Guests who act selfishly in the hotel were also listed as troublesome. This includes letting their children run around in the restaurant or lobby without care or causing serious noise in their rooms, causing discomfort to other guests. Some people even complain when asked to be quiet.
The image and reputation of the hotel is important. Taking advantage of this, some guests start complaining from the beginning. They aim to receive compensation through baseless complaints. If the hotel does not meet their demands, they threaten to notify the media and change their story depending on the situation.
They shout loudly to attract the attention of others and demand an excessive apology that insults their dignity. If a customer tries to receive compensation by complaining for an unreasonable reason, it can even lead to legal action for business interference.
By. Han Mia (miumia___12@mememedia.co.kr)
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